Privacy Policy

Ash & Sage Wellness House Inc.
34 Front Street, Trenton, Ontario, Canada

For any privacy question or request, please contact us at [TO FILL: Concierge email address].

• Contact details: your name, email address and phone number
• Booking information: the services you book, when you visit and your appointment history
• Membership information: your plan, billing dates and session usage
• Age verification: for UV tanning, we check government-issued photo ID to confirm your age
• Payment information: payments are processed securely by Square. We do not store full card numbers
• Website information: basic information about how visitors use our website, such as pages viewed

[TO FILL: For UV tanning, do you keep a copy of the ID or record any details from it? If not, we will write: “We do not keep a copy of your ID.”]

• To manage your bookings, memberships and gift cards
• To process payments and send receipts
• To keep your visit safe, including legal age requirements
• To contact you about your appointments or membership
• To send news and offers, but only if you have agreed to receive them
• To improve our services and website

We will only send you marketing emails if you have given your consent. Every marketing email includes an unsubscribe link, and you can opt out at any time. Opting out of marketing won’t affect messages about your bookings or membership.

We don’t sell your personal information. We share it only with the software providers that help us run the House, such as Square for booking and payments, and [TO FILL: email marketing provider].

Where you book a service with one of the professionals in our collective, the details they need to provide that service will be shared with them.

We use reasonable physical, electronic and administrative safeguards to protect your information, and we keep it only for as long as we need it for the purposes above or as required by law.

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to marketing at any time. To make a request, email [TO FILL: Concierge email address].

We may update this policy from time to time. The current version always appears on this page, with the date it was last updated.