Skip to content Ash & Sage experiences are booked through our online booking system, powered by Square. Some practitioners in the House use their own booking systems; where they do, their profile shows how to book. You can book a single session as a drop-in guest or use the sessions included in your membership.
Drop-in sessions will be available alongside our memberships, including individual infrared sauna and cold plunge sessions. Drop-in prices will be confirmed before we open and shown at the time of booking.
Please arrive 10 minutes before your appointment so you have time to settle in. If you arrive late, we’ll do our best to accommodate you, but your session may need to be shortened so the next guest isn’t delayed. The full price of the booked service still applies.
We understand that plans change. If you need to cancel or reschedule, please let us know at least 24 hours before your appointment.
As our standard policy, cancellations made within 24 hours of the appointment, and missed appointments, will be charged 50% of the booked service. For members, a late cancellation or no-show will count as a used session.
We know that exceptional circumstances happen. Ash & Sage may, at its discretion, waive or reduce a late cancellation charge in those situations.
Ash & Sage is home to a collective of wellness and beauty professionals. Appointments booked through Ash & Sage generally follow this House cancellation policy. Where a particular service requires different terms, those terms will be shown clearly at the time of booking. Practitioners who use their own booking systems may have their own cancellation terms, which will be shown when you book with them.
Memberships include a set number of sessions in each billing period, which can be used across the experiences included in your plan. The House membership, for example, includes 10 mix-and-match sessions each month for $199/month, plus applicable HST.
Sessions are available to the member named on the membership and can’t be shared or transferred. Unused sessions do not roll over to the following month, and sessions have no cash value.
Membership billing, renewal, pause and cancellation terms will be confirmed before memberships launch. Billing will not begin until the House is open.
Ash & Sage gift cards are available both digitally through Square and as physical cards. Gift cards can be used toward services, memberships and retail purchases at the House. Gift cards cannot be exchanged for cash.
Sauna and Cold Plunge: Please bring a swimsuit. We provide towels, a luxury robe and water in the room. Each Reset session is 50 minutes.
Red Light Therapy: You don’t need to bring anything.
UV Tanning: Protective tanning eyewear is mandatory. You’re welcome to bring your own compliant goggles, or you can purchase compliant tanning goggles and tanning lotions in our retail area.
Every experience at Ash & Sage is a wellness service, not medical treatment. Our team will show you how everything works on your first visit, and each experience is used in line with the manufacturer’s instructions.
If you are pregnant, have a medical condition or take medication, please speak with your healthcare provider before booking heat, cold, light or UV experiences. If you feel unwell during any session, stop and let a member of our team know.
Ash & Sage may decline or discontinue a service where it is necessary for your safety or the safety of others.
UV tanning at Ash & Sage follows Ontario’s legal requirements.
Every room is cleaned and prepared between guests, and our practices follow applicable Ontario public-health requirements, manufacturer instructions and direction from our local public health unit.
The professionals working within Ash & Sage share responsibility for the standards of the House. Each is expected to:
Guests of any age are welcome in the House. Some experiences have their own age requirements, such as UV tanning (18+), and these are shown on the relevant experience page and at the time of booking.
Ash & Sage Wellness House will have a wheelchair-accessible ramp at the entrance, and our hallways and doorways have been designed to provide adequate space for wheelchairs. If you have accessibility needs, or would like to know whether a particular experience will suit you, contact our concierge team before your visit and we will do our best to make your visit comfortable. Our Accessibility page has more detail.
Please bring only what you need. Ash & Sage Wellness House is not responsible for items that are lost, damaged or left behind, although we will always help you look.
Ash & Sage is a calm space shared with other guests and with the professionals who work here. We ask everyone to be considerate of that.
These policies may be updated as the House opens and settles into its routine. The current version always appears on this page.
If anything here is unclear, please contact our concierge team at concierge@ashandsagewellness.com and we’ll be glad to help.
Ash & Sage Wellness House Inc.
34 Front Street, Trenton, Ontario
Opening Winter 2026/2027
© 2026 Ash & Sage Wellness House
Optimized by Seraphinite Accelerator